FAQ

Yes. abovv DMS is fully cloud-based and accessible from anywhere, ensuring flexibility and high availability.

In most cases, we offer demo access or a limited-time pilot for evaluation. Reach out to our team to request this.

No, abovv DMS supports all business sizes—from 1 to unlimited orders per day. You can start small and scale as you grow.

Yes, the system includes a multi-branch dashboard that allows centralized control, performance monitoring, and reporting across all your branches.

Yes. Each branch can operate independently with its own fleet or choose different abovv Network partners based on local availability.

Yes. abovv DMS supports hybrid fleet models—you can dispatch to your own drivers or outsource to delivery companies.

Use abovv Network when:

• You don’t have your own fleet and rely on delivery companies to fulfill your orders.
• Your own fleet is fully occupied.
• You receive more orders than your team can handle.
• You want to extend delivery coverage or reduce delays.

No. It’s built into the platform. You just select a delivery company when assigning an order, and everything is handled from within abovv DMS.

Before assigning, you can also review each delivery company’s terms and conditions to ensure their service is suitable for your business needs.

Yes. You can see performance metrics like estimated time and rate before selecting a delivery partner.

Yes. The abovv Driver App supports both English and Arabic, offering real-time task management, live maps, proof of delivery (ePOD), and many other essential delivery features.

The app is designed to be simple and intuitive. Basic training is provided, and most teams can start using it with minimal guidance.

Most clients are onboarded and fully trained within 1–2 sessions. Drivers can start operating within minutes using the app.

Orders can be created manually through the admin panel or automatically synced from integrated E-commerce or POS systems like Foodics, or through API if you’re using a custom solution.

Our system monitors integration logs. If syncing fails, you can manually create the order or contact support for immediate investigation.

Yes. abovv DMS supports role-based access control for admins, dispatchers, branch managers, and drivers.

Yes. You get access to detailed performance reports, order histories, trip logs all in real time.

We provide:
• Live chat and email support
• Direct communication with our support team
• Priority escalation for critical issues

Yes. You can change your package at the end of your billing cycle. Our team can help migrate your setup with no downtime.